Cancellation and Rescheduling Policy

Interactive Programs are Non-refundable

Rescheduling: Rescheduliing may be done 14 days prior to the program date without penalty dependent upon availability. You may offer your program session to a friend of the same age if rescheduling is not possilble. Please alert us of any participant changes. All changes will need to be verified by Ocean Connections staff.

If you need to reschedule  less than 14 days prior to your scheduled program, you may reschedule with a rescheduling fee.

Reservation Rescheduling Fees associated with less than a 14 day notice are as follows. Summer Camp reservations will be charged a $50.00 rescheduling fee per reservation and are based on availability. All other program reservations will be charged a $25.00 rescheduling fee per reservation and are based on availability.

If you miss a program due to a medical issue, you may provide a doctor’s note confirming care within two weeks of your missed program  to reschedule your program without penalty. All rescheduled programs are subject to program availability.

Please access your Ocean Connections account to reschedule your programs. We do not issue refunds.

If we cancel: In the event that Ocean Connections must cancel a  program due to based on weather restrictions or animal needs we will attempt to reschedule the program or extend a credit for a time which will work for you. If we are unable to do so, or if we cannot accommodate you in another session, you will receive a refund.

COVID- 19 Rescheduling/ Cancellations: All efforts are being made to to provide programming under Milwaukee County Direction. In the event that a program can not run due to State or County restrictions, we will make every effort to reschedule the program, provide you credit for our upcoming season or credit for an operating program. All rescheduling will be handled on a case by case basis.